DOT Desk: Some 5,815 new complaints were filed against Evaly at the Directorate of National Consumer Rights Protection (DNCRP) in the last one year but only 353 were resolved during this period, reports The Daily Star.
A total of 10,747 complaints have so far been filed against Evaly and only 4,495 were settled as of June this year, according to the DNCRP.
This took the settlement rate of the controversial platform to 41 per cent as of June this year, which was 84 per cent a year earlier.
The probability of getting back money for Evaly’s customers is particularly low as it has a huge amount of liabilities to customers and merchants but only has a limited amount of assets. For example, a sum of Tk 25 crore of Evaly is now stuck in escrow accounts of different payment gateways and the e-commerce platform has goods worth Tk 25 crore in two of its warehouses at present, according to a court-instituted board.